Protecting one billion people from cyber threats? If you find this proposition more exciting than scary, come on board and grow with us.
Whalebone is a global company working on user-centric cybersecurity products for telcos, ISPs, enterprises, public institutions, and governments that provide millions of everyday internet users unyielding protection from malware, phishing schemes, ransomware, and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno, Czech Republic.
At this point, Whalebone has 400+ customers in telecommunications and corporate sectors (A1, O2 Telefonica, Tele2, Panasonic, Bauhaus, and many others) around the globe. With over 100 team members of multiple nationalities, Whalebone ranked 22nd in Deloitte’s list of fastest-growing companies in Central Europe.
We create cybersecurity products that people can actually use. We protect them against viruses and fraud on the network so that the users do not have to handle anything.
Thanks to this approach, we already protect tens of millions of people worldwide.
We’re looking for a Deployment and Support Lead to guide an expanding, EMEA-based team responsible for customer onboarding, solution deployment, and post-sales support. This role is key to delivering technical excellence and ensuring long-term customer success.
You’ll work closely with Product, Engineering, and Sales to turn new contracts into operational solutions – and support customers throughout their journey with Whalebone.
This role is ideal for someone with a strong technical background and proven leadership in support or solution delivery roles.
Apply now and help us protect the online world around us!
Responsibilities
- Lead and coach a global deployment and support team (currently ~3 people), setting goals and tracking key KPIs.
- Own the customer deployment process from kick-off to full production rollout, including technical validation and integration.
- Coordinate with Product and Engineering teams to manage implementation timelines, blockers, and escalations.
- Oversee and evolve support processes, SLAs, and tooling to ensure fast and effective resolution of customer issues.
- Act as a senior escalation point for complex technical cases and high-priority incidents.
- Drive improvements to documentation, automation, and internal workflows that improve delivery quality and speed.
- Support customer feedback loops and identify opportunities for product and process improvements.
- Travel (occasionally) to customer locations to support go-lives or resolve critical issues (mostly EMEA).
- Learn and grow with us!
Must-Have Skills:
- Proven leadership experience in technical delivery, support, or technical consulting.
- Strong understanding of Linux (admin-level).
- Good knowledge of internet protocols (DNS experience is bonus).
- Excellent written and verbal English communication.
- Strong time management, prioritization, and mentoring skills.
- Ability to manage multiple deployments and coordinate across time zones.
- Calm under pressure with a proactive problem-solving mindset.
Bonus Skills (Nice to have):
- Familiarity with DNS technology or network security products.
- Experience working with large telcos or ISPs.
- Scripting experience (Python, Bash).
- Knowledge of monitoring, and support tooling.
- REST API integration and automation experience.
- Experience setting up or scaling a support/helpdesk function.
Why to work with us?
- Meaningful job - protecting everyday people against malware and hackers all around the globe.
- Rewarding financial package, including the possibility to choose ESOP as a benefit and a motivating flexible part of the remuneration reflecting long term results.
- Flexible working hours and possibility of HO
- Equipment of choice - use the budget and chose what is best for you
- Terrace - beautiful view and available for private parties
- Regular events & teambuildings - grill, enjoy pub quiz or have a breakfast with us
- You will be supported to learn, grow and gain new experiences with us!
- Your opinion will matter to us - discuss your ideas and feedback directly with the CEO or CTO if you feel like they should hear them.
Position details
- Team: Technical Consulting
- Work setup: Hybrid
- Location: Brno
- Job type: Employee
