The spirit of a startup, a collaborative team, and a huge drive to change the established order of the e-commerce world. That's exactly what Notino is. We are a Czech company, but from Brno, we have expanded to 27 other countries in Europe. Thanks to working towards common goals and the willingness to always go the extra mile, we have collectively surpassed a turnover of one billion euros!
Are you a communicative person who enjoys helping others and making sure customers have a great experience? Join our Customer Care team and help us support customers in the Netherlands!In this role, you will become part of the team supporting the Netherlands market. You don't need to speak Dutch – all communication with customers and colleagues will be handled in English.
What will you do?
- Support our Netherlands team by handling customer inquiries via email and phone calls.
- Manage customer orders and take care of related administrative tasks.
- Provide customers with information about our products, orders and services.
- Cooperate with other departments to ensure a smooth customer experience.
- Support the Marketing team with translations and proofreading of materials when needed.
What do you need?
- Good command of English, both written and spoken.
- Excellent communication skills and a customer-oriented approach.
- A helpful and proactive attitude.
- Attention to detail and good organizational skills.
- Ability to work independently as well as part of a team.
- Previous experience in customer service is an advantage, but not a must.
What are we going to reward you with?
- You will grow with us, and we will grow with you. #NewChallenge
- We offer flexible working hours and the possibility of working from home for an optimal work-life balance.
- You will enjoy a comprehensive employee benefits package, including Pluxee Cafeteria – 1600 CZK per month, increasing to 2000 CZK after one year, and discounted rates with T-Mobile or O2.
- Look forward to VIP prices at Notino and discounts with our partners such as Alza, Samsung, Foodora a Opel a Toyota.
- We offer 25 days of vacation and 1 My Day in the first year, 2 My Days in the second year, and 3 MyDays in subsequent years.
- You can also use services like uLékaře.cz or Soulmio to support your physical and mental health.
- You’ll also receive rewards for referring a new colleague through our referral program, as well as rewards through our loyalty program of up to 25000 CZK.
- You can advance your skills with our online e-learning platform Thrive.
- We foster team spirit through numerous company events and team-building activities.
We grow and innovate every day, so join us today and kickstart your career at the largest beauty and health e-shop in Europe! #NewChallenge #NewMe
#LI-AP2
This role is based in Czechia. Working from abroad is not possible, and we do not provide a relocation package.
